Terms & Conditions

The term “Personal Data” as used in this Privacy Policy refers to information such as your name, birth date, e-mail address, mailing address, or telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Privacy Policy. However, we reserve the right, to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.

RwandAir has established industry-standard measures to ensure the safety of your personal information and will continuously improve on them. Personal information provided on rwandair.com, the website for which these standards are set, are only used and processed to the extent necessary for RwandAir to fulfill its obligations to you, and/or to comply with our legal obligations.

RwandAir does NOT store or keep your personal information in its servers, but rather relies on a secure storage environment that meets the safest industry standards to protect and keep your personal information out of reach from any unauthorized third party. RwandAir may request that you disclose certain information for the particular purpose of the obligation being undertaken such as an online transaction, an account with Dream Miles frequent flyer program, a subscription to our newsletter, a registration to an event, etc. You may be requested to provide certain personal identifiable information such as your name, address, telephone numbers, fax numbers, email address and/or debit/credit card details including billing address, passport number and nationality. RwandAir may access some of this information for the purpose of its customer management services. You have the right to access, change, and oppose any information that concerns you (read “Use of your Personal Information” below). In the event that you wish to exercise your right, please contact us at the address provided below.

RwandAir reserves the right to update or modify the Privacy Policy, at any time and without prior notice, by posting the revised version of the Policy on rwandair.com. If we decide to change and/or modify our Privacy Policy, we will post those changes on rwandair.com so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. If you so wish, you may withdraw your consent to such use subject to and in accordance with the terms of our Privacy Policy.